Anker PowerCore 10000 power banks recalls over 1.1 million due to potential fire and burn risks from overheating batteries. Check model A1263 and serial numbers for replacement or refund options.
Anker PowerCore 10000 Power Bank Recall 2025: Over a Million Units Recalled Due to Fire Risk
In a significant safety alert, tech accessory giant Anker Innovations has issued a recall for more than 1.1 million of its PowerCore 10000 power banks following multiple reports of the devices catching fire and causing injuries. The recall, announced in coordination with the U.S. Consumer Product Safety Commission (CPSC), affects the Anker PowerCore 10000 model A1263 sold between June 2016 and December 2022.
This major recall stems from 19 reported cases of the product either overheating, catching fire, or exploding. Additionally, 11 incidents of property damage—totaling over $60,700—and several reports of minor burn injuries have been reported.
Why the Anker PowerCore 10000 Was Recalled
At the heart of this recall is a battery defect. The lithium-ion batteries used in these Anker power banks have a tendency to overheat, creating a serious fire hazard and the potential to cause burns. Lithium-ion batteries are known to be sensitive to charging conditions, and when they malfunction, they pose a significant risk.
According to Anker, only model A1263 of the PowerCore 10000 series is affected, and only those units that match certain serial numbers. To protect consumers, the company is asking all users of this specific power bank to immediately stop using the product and check its eligibility for replacement.
How to Identify the Recalled Anker Power Bank
If you own an Anker PowerCore 10000 power bank and are unsure whether yours is part of the recall, follow these identification steps:
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Product Name: Anker PowerCore 10000
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Model Number: A1263 (printed on the bottom of the device)
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Brand Marking: The word “Anker” is engraved on the front
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Serial Number: Located at the bottom of the device
Once you find the serial number, you can visit Anker’s official recall page and input both the model and serial number to confirm whether your power bank qualifies for a recall. You’ll also need to upload photos of the bottom of the device for verification.
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Refunds and Replacements Offered
Anker is offering two forms of compensation for affected customers:
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A $30 Anker gift card, or
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A free replacement power bank.
This ensures users don’t suffer financial loss and continue to have access to a portable power solution.
Where Were These Devices Sold?
The affected power banks were sold through various major online platforms, including:
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Amazon
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Newegg
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eBay
These sales spanned from June 2016 to December 2022, with the devices priced at around $27. If you purchased an Anker power bank during that time, it’s crucial to verify the model number and serial number immediately.
Why Lithium-Ion Batteries Are Dangerous If Defective
Lithium-ion batteries are widely used due to their high energy density, but they come with risks. When overcharged, punctured, or exposed to heat, they can become unstable, leading to thermal runaway—a rapid increase in temperature that can cause explosions or fires.
Anker has warned customers not to dispose of the power banks in the trash or battery recycling bins, especially those found at retail stores. Improper disposal of lithium-ion batteries can trigger fires during waste collection or at recycling centers.
Instead, Anker and the Environmental Protection Agency (EPA) suggest following safe disposal procedures. The EPA offers a comprehensive guide on lithium-ion battery disposal, including certified battery collection centers in your area.
What Should Customers Do Now?
If you own an Anker PowerCore 10000 (Model A1263), follow these steps immediately:
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Stop using the device. Continuing to use it can be hazardous.
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Identify the model and serial number on the bottom of the power bank.
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Visit Anker.com to access the recall form.
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Enter your product details and upload images.
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Choose your preferred compensation method (gift card or replacement).
Contact Information for Anker
For assistance or questions regarding the recall, customers can contact Anker:
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Website: www.anker.com
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Customer Service Number: (800) 988-7873
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Availability: Monday through Friday, 6 a.m. to 5 p.m. PT
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Additionally, if you’ve experienced any injury or damage related to this recall, you are encouraged to file a report with the U.S. Consumer Product Safety Commission (CPSC) via www.saferproducts.gov.
Broader Consumer Implicõations
This recall highlights a growing concern over the safety of portable power devices, especially those using lithium-ion cells. As the use of smartphones, tablets, and other portable electronics grows, so does our dependence on external battery solutions. It’s a reminder for consumers to prioritize quality, purchase from reputable brands, and regularly check for recall notices on everyday tech products.
Anker’s swift action in recalling over 1.1 million potentially hazardous power banks reflects a commitment to customer safety. However, the incident also reinforces the need for ongoing battery safety awareness. If you have the Anker PowerCore 10000 Model A1263, don’t take any chances—verify your device, stop using it, and opt for a replacement or refund today.